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TERMS OF SERVICE and GDPR Guidance
As you may well be aware, new data protection regulations came into effect on 25th May 2018. Amongst many things there needs to be a clear explanation of what data is collected, stored, how it can be deleted, and it’s security.
When you submit an enquiry form through this website, the data is sent through to our main email address, where it is stored for the sole purpose of contacting you by reply, and future related correspondence. Your initial enquiry via the form is stored as a copy by our form handler software company in America, purely for reference in case it is not delivered to our main email address. This is encrypted, and you can at any time request deletion of this within the 30 day period stipulated. By submitting a form, you are giving us consent to process your data as above.
We, like many other websites use Google Analytics to provide generalised information about website traffic, it’s geographic location, and pages visited. We do not use this to identify or collect data on individuals, we do this to monitor our website’s effectiveness, usability and success. By continuing to use our website you are giving consent for us to use Google Analytics in this way.
The integration service that makes e-commerce possible on this website is based in America, meaning your data is processed outside the EU, and a copy of the transaction stored in case of dispute, and to comply with payment processor fraud policies. The service attests to the highest levels of security, full PCI compliance and GDPR compliance, and also for the payment processors used.If you have any questions - wish to request a deletion - or wish to unsubscribe from any mailing list please use the contact form at:
www.poppybearfabrics.co.uk/#about-and-contact
SITE SECURITY
This site uses SSL - in simple terms a new web standard for security on websites. Look for the padlock or word 'secure' (or similar depending on your browser) next to the web address.
DELIVERY: We use Royal Mail 2nd class for most parcels and packages. The prices quoted as you add products are reflective of this. If you require faster or tracked delivery please contact us for a separate quote and invoice.
REFUND POLICY: A full refund can be granted if you advise us within 14 days of receiving the goods. Goods must be returned within the next 14 days, we will refund minus any postage charges within 14 days of receiving goods back, respecting the distance selling regulations. Goods will not be refunded for reasons such as incorrect colour or incorrect choice of fabrics etc. Return postage is also at your own expense, and we are not liable for any losses, you may wish to consider using a tracked/insured service.
TERMS:
This website is operated by Poppy Bear Fabrics. Throughout the site, the terms “we”, “us” and “our” refer to Poppy Bear Fabrics. Poppy Bear Fabrics offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website.
By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.
You agree that it is your responsibility to monitor changes to our site.
Prices for our products are subject to change without notice.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. Parcels sent to an incorrect address due to incorrect contact details will be at your expense.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
PRIVACY POLICY
WHAT DO WE DO WITH YOUR INFORMATION?
Your submission of personal information through the store is governed by our Privacy Policy. When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We use Google Analytics as many websites do, to provide anonymous data about website traffic and approximate location of website traffic.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at poppybearfabrics@hotmail.com or mailing us at: Poppy Bear Fabrics 33 Skegby Road, Annesley Woodhouse, NTT, NG17 9JE, United Kingdom.
We may disclose your personal information if we are required by law to do so. In brief this is how your data is used on Poppy Bear Fabrics: We use Webflow forms to handle enquiry form submissions. We use FoxyCart to provide the shopping cart processing functionality (this gives the option to store your data for your next purchase, but only if you so wish). Integrated into Foxycart are two payment gateway choices, namely Paypal Express Checkout and Stripe Card Payments. Each of these providers adheres to tight data protection and security standards, and more details can be found at their respective websites. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at poppybearfabrics@hotmail.com or by mail at Poppy Bear Fabrics, Kirkside, 33 Skegby Road, Annesley Woodhouse, Nottinghamshire, NG179JE
